Returns & Exchanges
At Emma Sleep India, we offer a 100-night risk-free trial on our mattresses to ensure you achieve the perfect night's sleep. If you are not completely satisfied, we provide a hassle-free return process with a full refund directly to your original payment method.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal within your 100-night trial period to start the return process.
Schedule a Pickup
Once your request is validated, we will coordinate with our logistics partners to arrange a convenient time to pick up the mattress from your doorstep at no extra cost.
Quality Inspection
Our team will perform a brief check upon collection to ensure the product is in a hygienic condition and free from any structural damage.
Receive Your Refund
After the item reaches our facility, we will process your full refund within 14 business days, credited back to your original mode of payment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing